Returns & Refund Policy

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You have the right to return items and cancel your purchase within 14 days of receiving your order – no explanation needed.

To initiate a return, please email us at sketch@kairump.com and include your order number. We will provide you with the return address and further instructions.

Return shipping costs must be covered by the customer. Original shipping costs are non-refundable.

To be eligible for a refund, items must be returned in their original condition and packaging. Once your return is received and inspected, we will notify you via email. If approved, the refund will be issued to your original payment method within a few business days.

Exception

Made-to-order & custom products

In accordance with EU Directive 2011/83/EU and § 18 Abs 1 Z 3 FAGG (Austria), goods that are custom-made or produced on demand based on your selection (e.g. print size, format) are excluded from the right of withdrawal, unless they arrive damaged or defective.

In such cases, please contact us immediately at sketch@kairump.com and include photos of the damage, so we can assist you with a replacement or refund.